Arghya K.

Welcome to my Upwork Profile! With over 7 years of experience in customer support, I am well-equipped to provide exceptional service to your clients. My background includes working with multinational companies, where I consistently delivered high-quality support, ensuring client satisfaction and loyalty. My proficiency in Zendesk and other support tools allows me to manage and prioritize inquiries efficiently, providing timely and personalized solutions. I am adept at handling multiple inquiries simultaneously, even in stressful situations, and am committed to maintaining high customer satisfaction levels through clear communication and empathetic support. In addition to my customer support expertise, I have a strong technical support background, having provided L1 support to over 400 bank branches. This experience has honed my problem-solving skills and ability to create effective solutions under pressure. I am also skilled in Jotform form building and have a comprehensive understanding of CRM tools and payment integration systems, making me a versatile candidate for your needs. I am eager to bring my skills and dedication to your team and contribute to delivering outstanding customer experiences. Expertise: ✅️ Technical Support ✅️Customer Support ✅️Jotform Form Builder ✅️Web Research ✅️Support Tool (Zendesk, Freshdesk, Olark) ✅️Knowledge of CRM tools (Salesforce, Hubspot, ClickUp, etc.) ✅️Payment Integration (PayPal, Square, Stripe, etc.) ✅️Lead Generation Tools (Hunter, Snov.io, Skrapp, Sales QL) ✅️Google Suit ✅️Microsoft Office