Carolyn A.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

Hi! I’m Carolyn, a reliable and detail-oriented Virtual Assistant with 10+ years of experience in virtual assistance, customer support, administrative operations, and client service. I help businesses stay organized, provide excellent customer experiences, and keep day-to-day operations running smoothly. I have extensive experience working remotely with teams and clients, managing live chat operations, handling customer concerns, maintaining accurate records, and supporting business processes. What I can help you with: Virtual & Administrative Assistance Customer Support via Email & Live Chat Live Chat Operations & Quality Monitoring CRM Management & Data Entry Team Support, Coaching & Performance Monitoring Customer Complaint Resolution Documentation & Data Accuracy Social Media & Community Management Client Communication & Follow-ups Procurement & Invoice Support MS Office and other business platforms I’m experienced with Salesforce, Siebel, Quickbase, Concur, Shopify, MS Office, and ADP OpenInvoice, allowing me to quickly adapt to different tools and workflows. Throughout my career, I’ve worked in customer-facing and support roles where accuracy, communication, problem-solving, and attention to detail were essential. I have also led virtual teams, conducted performance evaluations and coaching, monitored productivity, and supervised live chat activities to maintain quality and brand standards. I take pride in being proactive, organized, dependable, and easy to work with. Whether you need someone to manage customer conversations, handle administrative tasks, maintain data, support your team, or help keep your daily operations organized, I’m ready to contribute. Let’s work together to make your workload lighter and your operations more efficient.