Kristina W.

Customer Experience & Operations Specialist | E-Commerce + SaaS

Need someone who can step into your business, learn how things work, and take ownership without constant direction? I’m a Customer Experience & Operations Specialist with 5+ years of experience supporting e-commerce brands, startups, and growing businesses. I help small teams keep their customers happy and day-to-day operations running smoothly, including: • Customer support and account management • E-commerce and order support • Payments, refunds, invoicing, and escalations • CRM and help desk management • Administrative and operational support • Reporting, spreadsheets, and process organization • Customer-facing communications • English and French support I have experience with Shopify, Stripe, Intercom, Zendesk, HubSpot, Re:amaze, QuickBooks, Slack, Canva, and more. I’m comfortable working independently, solving problems, communicating directly with customers, and learning new systems quickly. My goal is to become someone you can confidently hand things off to. If you’re looking for reliable support that goes beyond traditional VA work, I’d love to hear about your business.