Milica T.

🚀 If you're a solopreneur, startup founder, or agency owner who's growing fast but feels like you're stuck in the daily grind, you're not alone. Hey 👋 I'm Miki, Fractional Operations Manager, NLP Coach, and your people-first Strategic Partner. Over the past 15 years, I've led teams, built operations, and created systems that actually work because they're designed around people, not just processes. Here's what that looks like in practice: I help you clarify roles, align your team around a shared rhythm, and install workflows that support both growth and wellbeing. The result? A business that scales smoothly, without the chaos, without the burnout. My clients often come to me when: 👉 Their team is growing faster than their systems. 👉 They spend too much time firefighting instead of leading. 👉 They need someone who can quickly understand the dynamics, bring order, and create sustainable structure. With 15+ years in project management and operations leadership, plus 7+ years in freelancing and agency work, I know what it takes to bridge vision and execution. Whether it's operational structure, process optimization, or leadership alignment - my focus is always on building systems that empower people. Practical delivery looks like: ✅ Operations Management - Process design, SOP creation, workflow optimization, team structure, cross-functional coordination; ✅ Project & Program Management - End-to-end digital and eCommerce project delivery. Agile & Waterfall. Jira, Asana, ClickUp, Monday, Confluence; ✅ Coaching for Leaders & Teams - Behavioral pattern work, communication mapping, belief change, team alignment workshops; ✅ eCommerce & Web Project Management - Site operations, QA, product management across WordPress, Framer, Shopify, Headless CM; ✅ AI Project Management - Realistic AI adoption planning for teams (PMI-CPMAI certified, in progress) 📩 Let’s build a business that runs smoothly without you having to hold it all together.
Send me a message to discuss your goals and see how we can work together.