Faustino F.

Greetings! I’m Faustino, a distinguished freelancer on Upwork with over a decade of IT Expertise | Multilingual Customer & Tech Support Specialist | Sales Support for globally recognized brands | 10+ Years of Experience with Microsoft 365 & Enterprise Solutions. ✳️ As an independent freelancer, I specialize in delivering exceptional Multilingual Customer Service, Technical Support, and Sales Support for globally recognized brands, including industry leaders like Microsoft. My extensive experience includes: ✅ Microsoft 365 Expertise: Proven track record in resolving complex Microsoft 365 technical challenges, ensuring seamless user experiences, and driving customer satisfaction. (All Tiers) ✅ Multilingual Support: Fully bilingual in English and Portuguese, with fluency in Spanish, enabling me to provide support in diverse languages, bridging communication gaps, and enhancing global customer experiences. ✅ Sales & Technical Support: Adept at handling both technical inquiries and sales-related support, aligning solutions with customer needs to boost client satisfaction and retention. ✅ Client-Centric Approach: Committed to delivering personalized support that not only resolves issues but also empowers clients to maximize the use of their technology. Whether you need expert assistance with Microsoft 365, multilingual support for a global customer base or a reliable partner to elevate your customer service and technical support, I’m here to help. Let’s collaborate to drive your success! Skills & Specializations: ✔️ Client Relationship Management ✔️ Leadership & Team Development: Proven skills in coaching, developing, and supervising teams to drive success. ✔️ Technical Expertise: ✔️ Troubleshooting & Technical Documentation ✔️ Microsoft 365: Domain setup, Mail flow configuration, DNS records (SPF, DKIM, DMARC, MX), Outlook, OneDrive, and SharePoint troubleshooting. ✔️ Office 365: Implementation, setup, Exchange hybrid environment configuration, and migration. ✔️ CMS Platforms: Troubleshooting and managing WordPress, Drupal, Joomla, and Wix. ✔️ Server Management: WHMCS server management. ✔️ CRM Mastery: Extensive experience with Zendesk, Shopify, Desk.com, Salesforce and other CRM tools. 🌟Why Partner with Me? 🌟 ✅ Over-Delivering: I consistently go above and beyond, ensuring my clients are left with a “WOW” experience. ✅ Responsiveness: I maintain open and prompt communication, ensuring all lines are readily accessible. ✅ Kindness & Respect: I treat every client and situation with utmost respect and understanding, striving to resolve issues with empathy and efficiency. I’m Here to Help: I am confident that I can assist you with high-quality work, outstanding performance, and guaranteed satisfaction. I’m available via Email and Skype and am ready to participate in a voice or video interview at your convenience. Let’s discuss how I can contribute to your project’s success!