Marie Christine A.

Hello! I'm Marie, a reliable, efficient, and detail-oriented customer service professional who can help you boost customer satisfaction and exceed your KPIs. With over 8 years of experience in customer support and technical assistance, both in the BPO industry and as a freelancer, I bring a deep understanding of what it takes to deliver top-notch service across diverse industries. I’ve supported major companies like Intuit QuickBooks, AT&T DirecTV, and UnitedHealthcare, as well as growing e-commerce brands shipping globally. 🔹 What I bring to the table: • Proven success in handling high-volume support with empathy and professionalism • Fast learner with strong problem-solving skills • KPI-focused: I consistently help clients improve CSAT, FCR, and response times 🔹Tools & Platforms I’m proficient in: • Helpdesks: Gorgias, Gladly, Salesforce, Maestro • E-commerce: Shopify, Amazon Seller Central, Konnektive CRM • Fulfillment & Ops: Fulfil, ShipStation, ShipBob • Collaboration: Google Workspace, Slack Let’s connect if you're looking for someone who not only gets the job done, but does it with excellence.