Ma Aileen C.

Hi! I’m Aileen, a Sales and Customer Service professional with over 20 years of experience in the BPO industry. Throughout my career, I’ve handled both inbound and outbound calls, with most of my experience focused on sales, customer service, lead generation, appointment setting, and business development. I’ve worked with both B2B and B2C customers across different industries, including online advertising and business listings, real estate technology, health insurance, credit services, internet services, subscriptions, and collections. I have extensive experience with cold calling, prospecting, lead qualification, appointment setting, follow-ups, objection handling, and closing sales. I’m also comfortable speaking with business owners, decision-makers, and individual customers, and I know how to build rapport while keeping conversations natural and professional. Most recently, I worked as a Business Development Representative with PropertyTek, where I handled outbound prospecting, qualified leads, discovered customer needs, followed up with prospects, handled objections, and scheduled product demonstrations. I also used HubSpot CRM to manage leads, document activities, and track follow-ups. Over the years, I’ve learned how to adapt quickly to different products, industries, customers, and sales processes. I’m self-motivated, reliable, adaptable, and comfortable working independently with minimal supervision. I’m now looking for a long-term remote opportunity where I can use my experience, continue learning, and be a reliable part of your team. Whether you need help with outbound sales, lead generation, appointment setting, customer service, follow-ups, or general sales support, I’m ready to contribute. I believe good communication, active listening, consistency, and genuinely understanding the customer are what make a successful sales and customer service professional. I’d be happy to bring those skills to your business.