Emmanuel John M.

Hi! I’m Vivienne, a seasoned professional with over a decade of experience in customer service, sales support, and operations management. I specialize in handling high-volume client communication, resolving complex issues, and managing backend administrative tasks with precision and care. 🔹 Customer Service Excellence – Skilled in delivering empathetic, prompt support across email, phone, and chat. 🔹 CRM & Tools Savvy – Proficient in CINC, Zendesk, and other CRM platforms. 🔹 HOA & Property Management – Experienced in processing documents, managing accounts, and coordinating with homeowners. 🔹 Team & Performance Management – Led large teams, conducted evaluations, and improved KPIs in telco operations. 🔹 Administrative Support – Organized, detail-oriented, and reliable with documentation, scheduling, and data entry. I’m known for being calm under pressure, solutions-focused, and highly responsive. If you’re looking for someone who can represent your brand with professionalism and heart—let’s connect!