Michelle H.

I'm a business consultant and Zoho Advanced Partner with 25+ years in business strategy and 9+ years in Zoho CRM. I've helped more than 250 companies build out or fix their systems so they match how the business really runs and sells. Business consulting: Role clarity and real job descriptions, so everyone knows what they own SOPs and structured processes, so your team works the same way One central home for scattered documentation, diagrams, and files Org structure and hiring readiness for your next stage of growth Self-paced onboarding and training manuals for new hires and clients Sales process design: stages, follow-up timing, and handoffs AI readiness, because AI only works well on top of documented processes Zoho CRM and systems: I have been a Zoho Partner for over 9 years and I'm certified in Zoho CRM, Zoho Desk, Zoho Campaigns, and Zoho Social, and I know Zoho Projects and Zoho Forms well. I handle implementation, customization, automation, integrations, and Zoho One guidance. Then I train your team so everyone uses the system the same way. Zoho can be customized to fit your business without breaking the bank. Beyond CRM: My background also covers digital marketing, CRM administration, graphic design, website design and administration, and business development support. I'm also the author of Beyond the Spreadsheet: Growing Your Business with a CRM.