Nathalia R.

I'm an experienced freelancer with a degree in Chemical Engineering from the Universidad de Los Andes. Over the past 8+ years, I've worked in customer service and translation for well-known companies like Uber, Lime, Movistar, Duolingo and Masterclass, as well as for smaller businesses, including Amazon sellers and dropshipping companies. I’m known for my hard work and attention to detail, I believe in getting things done right the first time. I learn fast, love taking on new challenges, and constantly push myself to try new things and step out of my comfort zone. I bring solid skills in customer support, especially using Zendesk for messaging, chat, and email support. I’m also comfortable with tools like Stripe, Slack, and various administrative platforms to keep everything running smoothly. In addition, I have hands-on experience with e-commerce platforms like Shopify and Etsy, which helps me support online businesses effectively. If you're looking for someone who’s reliable, detail-oriented, and eager to help your customers, let's connect!