Fritz M.

Need an Experienced Customer and Technical Support Specialist for the Long Term? I’m a dedicated Customer Service and Technical Support professional with over 12 years of experience providing exceptional support through phone, email, and chat. My goal is to ensure every customer interaction ends with a positive experience while helping businesses maintain efficient operations and strong customer relationships. ✨ What I Bring to the Table • Customer-Focused Service: I go beyond resolving issues—I make sure customers feel heard, valued, and supported. • Proven Industry Experience: I’ve handled high-volume inbound calls, technical troubleshooting, scheduling, CRM management, and administrative support across US and Canada-based campaigns. • Technical Support Expertise: From internet and phone troubleshooting to electronics support, Tier 1 IT assistance, and ticket escalation, I know how to identify problems quickly and provide effective solutions. • Reliable & Results-Driven: I work well independently, stay organized, and always follow company policies and best practices to deliver consistent results. 🛠️ Core Skills • Customer Service (Phone, Email, and Chat Support) • Technical Support & Troubleshooting • Appointment Scheduling & Calendar Management • CRM Management & Ticket Documentation • Tier 1 IT Support • Telecom Support & Number Porting • Helpdesk Ticketing Systems (ServiceNow, Salesforce, ServiceTitan, CRM platforms) • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) • Google Workspace / Google Platform • Administrative Support & Web Research • Social Media and Email Management • SME Support and Team Assistance 🌟 Why Work With Me? I believe excellent support creates loyal customers. I bring professionalism, patience, strong communication skills, and a genuine commitment to helping businesses grow through better customer experience. If you're looking for someone dependable, experienced, and committed to long-term success, I’d be glad to be part of your team.