Alland C.

Customer service expert

Hello, I'm a customer service expert with over 10+ years of experience in the customer service industry, I'm enthusiastic about supporting customers and delivering great interactions, I'm a complete customer service expert with great communication and people skills, I'm process-oriented with great attention to details, I'm a fast learner and always focus on working hard and providing my full capacity, for me to provide excellent performance in any position I'm currently working. I have plenty of experience in the call center/BPO industry through customer service representative positions and also as an operations supervisor, I have both perspectives of the business, I have worked in telecommunications, food service, Insurance, and medical companies such as Cricket Wireless, Starbucks coffee company, Oclinicals and Foresight Insurance. I know how to perform against main key performance indicators such as Quality scores, average handle time, customer satisfaction scores, and net promoter scores, and I have provided support through voice, email, and Chat. I have worked with Microsoft Office, phone systems such as AVAYA, and cloud systems such as Oracle, Citrix, AWS, and others, You can be sure that if you hire me, you will have a hardworking, committed, loyal and experienced freelancer at your service.