Bianca G.

Driven by a passion for excellence and a proven track record of success, with 16 years of experience as a Customer Service Ambassador, I have successfully handled a variety of roles and accounts, including technical support, travel, email, and chat support. My extensive knowledge of Zendesk has been a valuable asset in these positions. Additionally, I have worked as a Front Office Executive in a specialized hospital abroad, where I excelled as a customer service specialist and medical biller. My responsibilities included: - Checking eligibility and benefits verification for treatments, hospitalizations, and procedures - Obtaining referrals and pre-authorizations for required procedures - Reviewing patient bills for accuracy and completeness, and obtaining any missing information - Ensuring CPT and DRG codes are properly documented before submission of claims During my tenure, I was promoted from agent to supervisory roles, demonstrating my capability and dedication. I also have experience as a hospitality agent for hotels worldwide, where I handled reservations and guest services. My performance in this role earned me a promotion to a supervisory position. As a seasoned professional in the field of email marketing, I have led successful B2B and B2C cold email campaigns that drive results. My expertise in DNS optimization, including SPF, DKIM, DMARC, and Custom Tracking Domains, ensures that emails not only reach the inbox but also comply with the highest standards of email security and deliverability. With a strategic approach to cold email marketing, I help businesses expand their reach and achieve their marketing goals. I am proficient in using a variety of applications, including: - Google Docs and Sheets - Google Meet - Zoom - Canva - Zendesk - ClickUp - Slack - Asana - EMR - Instantly - Smartlead - Snov.io - Apollo - Mailreach.co - Xero I am committed to continuous learning and familiarizing myself with new roles to enhance my expertise. I work efficiently both individually and as part of a team, always ensuring tasks are completed accurately and effectively. Ready to take your business to the next level? Let's connect and explore how my expertise can drive your success. Together, we can achieve greatness!