Joshua Brent B.
Customer Support Team Lead | E-commerce Operations | Virtual Assistant
Top Rated Plus Customer Support Team Lead with 13,000+ Upwork hours and a 100% Job Success Score. I help e-commerce businesses improve customer satisfaction, reduce response times, and streamline support operations. My experience includes: Managing customer support teams Email, chat, and ticket support Order tracking and dispute resolution Shopify and e-commerce operations Process improvement and SOP creation Training and quality assurance If you're looking for someone who can manage support operations while maintaining an excellent customer experience, I'd be happy to discuss your project.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $12k
Billed in all: $97,145$97k
$5.9k in the last 6 months
Across 18 contracts
Earnings, last 30 days
Skill rankings: Top 4% in Spreadsheet Software
Ranked by MRR among everyone on Upwork with the skill.
- #17Process Flow Diagram237 freelancers · 🇵🇭 #4Top 7%🇵🇭#4 of 40
- #45Spreadsheet Software1,261 freelancers · 🇵🇭 #15Top 4%🇵🇭#15 of 375
- #76Personal Administration1,703 freelancers · 🇵🇭 #28Top 4%🇵🇭#28 of 617
- #112Cross Functional Team Leadership1,042 freelancers · 🇵🇭 #24Top 11%🇵🇭#24 of 215
- #113Freshdesk1,321 freelancers · 🇵🇭 #57Top 9%🇵🇭#57 of 621
- #120Ticketing System1,296 freelancers · 🇵🇭 #48Top 9%🇵🇭#48 of 540
- #311Quality Assurance4,092 freelancers · 🇵🇭 #83Top 8%🇵🇭#83 of 1,315
- #316Customer Satisfaction3,986 freelancers · 🇵🇭 #143Top 8%🇵🇭#143 of 1,816