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Alberto P.

Alberto P.

Customer Care and Technical Support Specialist with over 7 Years Exp

Proactive and detail oriented. I like new challenges and to provide new answers for old questions and dilemas. I love to keep learning and finding new walls to tear down. I always meet my deadlines and im always willing to take on extra work in benefit of the proyect. Chating and typing etiquette. Ability to perform under presure. Always looking to defuse and de-escalate a situation with an angry Customer.

🇲🇽Queretaro, Mexico$8/hr90% JSS4.66 (8)Since Mar 2016
GlobeUpwork

Earnings and projects

MRR
$1.7k

Last 6 months ÷ 6

World#28,164 / 412k
🇲🇽Country#379 / 3,563
Revenue, last 30 days
$1.7k

Last 6 months: $10k

World#25,195 / 412k
🇲🇽Country#362 / 3,563
Total earnings
$63k

Billed in all: $65k

World#62,493 / 412k
🇲🇽Country#589 / 3,563
Per project
$5.2k

$10k in the last 6 months

World#33,168 / 412k
🇲🇽Country#422 / 3,563
Projects, last 6 months
1
0% fixed100% hourly
World#128,095 / 412k
🇲🇽Country#955 / 3,563
Projects in all
12

Across 20 contracts

15% fixed85% hourly
World#183,651 / 412k
🇲🇽Country#1,002 / 3,563

Earnings, last 30 days

$65.1k+$1.7k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$63k$64k$65k$66kOct 8Oct 23Nov 7

Skill rankings: Top 5% in Adobe Illustrator

Ranked by MRR among everyone on Upwork with the skill.

  1. #137Spanish to English Translation1,930 freelancers · 🇲🇽 #17Top 7%
  2. #182English to Spanish Translation2,468 freelancers · 🇲🇽 #19Top 7%
  3. #406Customer Satisfaction3,986 freelancers · 🇲🇽 #7Top 10%
  4. #1,017Technical Support11,267 freelancers · 🇲🇽 #22Top 9%
  5. #1,029Online Chat Support11,527 freelancers · 🇲🇽 #19Top 9%
  6. #1,109Adobe Illustrator24,314 freelancers · 🇲🇽 #18Top 5%
  7. #1,127Social Media Marketing17,756 freelancers · 🇲🇽 #10Top 6%
  8. #1,128Social Media Management20,041 freelancers · 🇲🇽 #13Top 6%