Ethel Louise D.

In my recent roles as an Executive Assistant, Client Support Specialist, and Onboarding Specialist, I managed daily operational coordination tasks that required strong organization, attention to detail, and clear communication across multiple teams. I regularly handled scheduling, monitored workflows, maintained accurate documentation, updated CRM systems, and served as the central point of contact between clients and internal departments to ensure smooth day-to-day operations. I also reviewed and organized client records, tracked project progress, coordinated follow-ups, and resolved inquiries promptly to maintain high service standards. My experience using CRMs and project management tools has strengthened my ability to manage multiple tasks efficiently while ensuring accuracy and timely communication. This experience closely aligns with coordinating technician paperwork, supporting field operations, and maintaining operational efficiency in a customer service environment.