Glenn C.

I am a seasoned virtual professional with several years of experience in Property management, with a focus on rental operations, leasing (including voucher holder applicants), customer service, and administrative support. I am highly familiar with property management software such as AppFolio, Propertyware, and Property Meld. 🌟 15 years of experience in the customer service industry 💪 9 years of experience as a Property Manager 🔥 11 years of experience working with clients in Upwork ☎️ Phone, E-mail, CRM & Chat support 👨‍🏫 Expert in Propertyware, Property Meld & Appfolio. 💯 Quality Assurance 💖 I work and care for the company like as if I own the business. Here are some of the skills, expertise and characteristics that I possess that I can bring to the table. 👇👇👇 🔥Goal Oriented I am focused on reaching or completing specific tasks to achieve a planned outcome. I am driven and motivated by purpose. 🔥Leadership: I have the ability to inspire and guide the team towards excellent customer service. 🔥Communication: I communicate effectively with team members, management, and customers. 🔥Problem-Solving: Analyzing and resolving complex customer issues and improving service quality. 🔥Customer Focus: Deep understanding of customer needs and dedication to exceeding expectations without compromising the companies standards. 🔥Analytical Skills: Utilizing data and metrics to make informed decisions and drive improvements. 🔥Time Management: Prioritizing tasks and efficiently managing responsibilities. 🔥Adaptability: Flexibility to adjust strategies and processes to meet evolving customer needs. 🤝 Ready to take someone on board who is not only a taskmaster, thinks outside the box, full of integrity that you could trust every vital detail of your business? ✉️ Drop a personalized message and let me know. 📞 What time works best for you for a discovery call? 😉 Regards, Glenn