Muhammad Haris Z.

Hi, I’m Haris Zaman, a SaaS Customer Support & Technical Support Specialist with 10+ years of experience helping SaaS, B2B, and e-commerce businesses improve customer satisfaction, onboarding, retention, and communication. I specialize in: Live chat, email, and phone support SaaS onboarding & customer success Technical troubleshooting CRM and help desk management Inbound sales & customer communication Customer retention & escalation handling I currently work as: • Technical Support Specialist • Inbound Sales Representative My experience includes supporting customers through onboarding, resolving technical issues, handling billing and order-related inquiries, qualifying leads, and ensuring a smooth customer experience across multiple communication channels. I’ve worked with tools and platforms including: Zendesk Intercom HubSpot Salesforce Drift Shopify Gorgias Tidio Confluence Jira Crisp What I bring to your business: ✔ Fast and professional communication ✔ Technical problem-solving ✔ Customer-focused support ✔ CRM workflow management ✔ Lead qualification & customer engagement ✔ Reliable long-term support I focus on delivering fast, empathetic, and solution-oriented service that improves customer experience and helps businesses scale efficiently. If you're looking for a dependable support professional who can integrate smoothly into your team and represent your brand professionally, I’d be happy to help.