Miguel M.

Bilingual Customer Service Agent and Trainer with over 8 years of experience in both B2B and B2C companies. I’m an expert in handling difficult/angry customers. I can repair and regain a customer’s trust even after all hope seems lost. I re-define what going the extra mile means with a laser focus on customer satisfaction and retention. Experienced with Zendesk, Slack, Ringcentral, Livechat, Microsoft Office, Google Docs, and more. Within a month of joining a new team, I was assigned to train newly recruited agents, and I had the pleasure of training the following 22 customer service agents that joined the team, guiding them to meet key performance metrics. I have experience managing social media platforms for businesses, and I’ve turned hundreds of negative online reviews into positive reviews. One accomplishment I’m very proud of is I took a company with a profile of ~1800 online reviews and an average rating to one of the top-rated online stores in its business category. Thank you for reading my profile! -Miguel M. Highly Experienced with: -Zendesk -Slack -RingCentral -Livechat -Microsoft Office -Google Docs Attributes: -Fast Internet -Typing speed, over 80 WPM with no errors. -Quick Learner, I'm always eager to learn and master new systems. -Native English & Spanish -My work environment has no background noise. -Stable internet/power. -Responsible.