Jason M.

I've worked in the customer service Industry for over 5 YEARS, specializing in Email and Social Media Management, Chat support, Inbound and Outbound Support. Since starting in 2015, I've worked with 🌟High Profile Clients/Organizations🌟 such as: ✅ASUSTEK Computers ✅GrubHub ✅SC Direct ✅Amazon Over the years of being a Customer Service Representative, I have been able to familiarize myself with platforms such as: ✅ Avaya ✅ Five9 ✅ Zendesk ✅ Gorgias ✅ Freshdesk ✅ Tawk.to ✅ Live Chat ✅ Hootsuite ✅ Pipedrive ✅ Hubspot 🌟 WHY CHOOSE ME OVER OTHER FREELANCERS? 🌟 ✅ DRIVE: I am a dedicated, energetic, self-motivated person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. ✅ EXPERTISE: I am capable of developing different plans and introducing procedures and processes to enhance customer service and improve efficiency and productivity. ✅ ATTENTION TO DETAIL: I have the ability to identify and resolve problems effectively and a commitment to excellence. ✅ Responsiveness: I possess excellent communication skills, and I have the ability and experience to relate to a wide range of people. ✅ WILLINGNESS TO GROW: I enjoy learning new things, I can work very well under pressure. I am willing to venture into new customer service jobs for less money, as I find that the experience is more VALUABLE. ✅ EXPERIENCE: I would say that my experiences from the previous years as a Customer Service Agent would enable me to play a valuable role in EXPANDING your business. ✅ TECHNICAL: In addition to the above-mentioned application, I am proficient with the Microsoft Office Suite, Gsuite, and will be able to provide administrative support if needed.