Denmark E.

Customer and Technical Support Specialist / Virtual Assistant

A Customer Service / Technical Support Specialist with over 5 years of experience with supporting customer bases via Phone, Chat and Email platforms. Trained in multiple customer service styles thru various call center companies in the Philippines. Worked in big-ticket support roles for AT&T, Apple Support and others. Knowledgeable with MS Office, CorelDraw, Google Workspace, as well as Zendesk, Zoho and other CRM tools. Also adept with writing articles as I've previously worked under an agent who managed the submission and the article requirements from her clients.