Denmark E.
Customer and Technical Support Specialist / Virtual Assistant
A Customer Service / Technical Support Specialist with over 5 years of experience with supporting customer bases via Phone, Chat and Email platforms. Trained in multiple customer service styles thru various call center companies in the Philippines. Worked in big-ticket support roles for AT&T, Apple Support and others. Knowledgeable with MS Office, CorelDraw, Google Workspace, as well as Zendesk, Zoho and other CRM tools. Also adept with writing articles as I've previously worked under an agent who managed the submission and the article requirements from her clients.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $5.3k
Billed in all: $35,205$35k
$5.3k in the last 6 months
Across 3 contracts
Earnings, last 30 days
Skill rankings: Top 8% in Writing
Ranked by MRR among everyone on Upwork with the skill.
- #19Customer Transaction Email87 freelancers · 🇵🇭 #11Top 22%🇵🇭#11 of 57
- #51Product Onboarding227 freelancers · 🇵🇭 #19Top 22%🇵🇭#19 of 64
- #74Customer Feedback Documentation365 freelancers · 🇵🇭 #36Top 20%🇵🇭#36 of 132
- #555Zoho CRM2,793 freelancers · 🇵🇭 #170Top 20%🇵🇭#170 of 648
- #580Typing5,170 freelancers · 🇵🇭 #294Top 11%🇵🇭#294 of 1,877
- #1,217Phone Support5,089 freelancers · 🇵🇭 #674Top 24%🇵🇭#674 of 2,568
- #1,313Writing16,517 freelancers · 🇵🇭 #160Top 8%🇵🇭#160 of 1,245
- #1,505Zendesk5,908 freelancers · 🇵🇭 #835Top 25%🇵🇭#835 of 2,921