Katrina D.

⭐ I’m currently accepting a job offer! ⭐ 🏆 Top-Rated Plus 🏆 ⭐ 100% Job Success Rate | Satisfied Clients ⭐ ⭐ 10,000+ Hours Worked ⭐ ⭐ Long-Term Clients | Exceptional Upwork Experience ⭐ With over 13 years of expertise in eCommerce operations, customer service, and SaaS support, I help businesses scale by managing customer inquiries, store operations, and order fulfillment. Experienced in providing global support for SaaS and FinTech products, resolving technical and product issues for web and mobile apps. Highly skilled in CRM tools like Intercom, Zendesk, Gorgias, Salesforce, and Google Docs/Sheets. Strong communicator with excellent problem-solving and consistently delivering outstanding customer support for top-tier companies. 💡 Key Services: ✔ Ecommerce VA – Shopify, product listings, order processing, fulfillment & tracking ✔ Customer Support – Live chat, email, and ticket handling (Zendesk, Intercom, Slack, Chargebee, Confluence) ✔ Dropshipping – Supplier coordination, order fulfillment, dispute resolution (PayPal, Stripe) ✔ SaaS & Tech Support – Account troubleshooting and customer success Let’s work together to elevate your business! 🚀 I’m organized, efficient, and proactive—allow me to take care of the time-consuming tasks while you focus on what truly matters. Tools I’m skilled with: Zendesk, Gorgias, Re:amaze, AliExpress, Dropshipping, Order Fulfillment, Social Media, Instagram & Facebook, Customer Support, Shopify Management, Email & Chat Support, PayPal & Credit Card Chargebacks. Looking forward to working with you!