Rolando E.

With over 17 years of experience providing top-tier customer support for US and Canadian companies, I specialize in delivering efficient, empathetic, and solutions-driven support across both B2B and B2C industries. I have handled phone, email, live chat, and SMS support, as well as technical and eCommerce customer service. I am highly experienced with tools such as Five9, Salesforce, RingCentral, Talkdesk, Shopify, HelpScout, Zendesk, Intercom, Slack, Notion, Gorgias, HubSpot, Asana, Flxpoint, Skubana, Klaviyo, JustCall, and Emotive. I am very comfortable learning new systems quickly and adapting to different workflows and company standards. While I may not have had recent activity on Upwork, I focused on a long-term client I started working with in 2023 outside the platform. I am now available and seeking new long-term opportunities where I can contribute, grow, and help businesses deliver an excellent customer experience. If you are looking for someone reliable, experienced, and genuinely committed to helping your customers, I would be happy to support your team.