Anita D.

Customer Service | Ecommerce Manager | Administrative

Detail-oriented customer service professional with several years of hands-on experience in call handling, chat and email support, and order management. Proficient in Zendesk, Zoho CRM, RingCentral, and other industry-standard tools. Known for thinking creatively and delivering solutions that enhance efficiency and customer satisfaction. Consistently complete tasks on or ahead of schedule, and willingly go the extra mile to exceed expectations. Core Skills • Multichannel Customer Support: Call, chat, and email handling • Administrative & Data Entry Efficiency • CRM & Ticketing Software Expertise (Zendesk, Zoho CRM) • Communication & Research • Order Management & Sales Support Tools & Platforms • Customer Support Software: Zendesk, Zoho CRM • Communications: RingCentral • Productivity & Organization: Google Calendar, Google Sheets, Google Docs • Outreach & Feedback: Mailmerged, SurveyMonkey