Anita D.
Customer Service | Ecommerce Manager | Administrative
Detail-oriented customer service professional with several years of hands-on experience in call handling, chat and email support, and order management. Proficient in Zendesk, Zoho CRM, RingCentral, and other industry-standard tools. Known for thinking creatively and delivering solutions that enhance efficiency and customer satisfaction. Consistently complete tasks on or ahead of schedule, and willingly go the extra mile to exceed expectations. Core Skills • Multichannel Customer Support: Call, chat, and email handling • Administrative & Data Entry Efficiency • CRM & Ticketing Software Expertise (Zendesk, Zoho CRM) • Communication & Research • Order Management & Sales Support Tools & Platforms • Customer Support Software: Zendesk, Zoho CRM • Communications: RingCentral • Productivity & Organization: Google Calendar, Google Sheets, Google Docs • Outreach & Feedback: Mailmerged, SurveyMonkey
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $6.3k
Billed in all: $115,704$116k
$6.3k in the last 6 months
Across 6 contracts
Earnings, last 30 days
Skill rankings: Top 12% in Data Entry
Ranked by MRR among everyone on Upwork with the skill.
- #47Shipping & Order Fulfillment Software244 freelancers · 🇵🇭 #23Top 19%🇵🇭#23 of 98
- #82Email Etiquette439 freelancers · 🇵🇭 #47Top 19%🇵🇭#47 of 224
- #114Medical Records Research605 freelancers · 🇵🇭 #51Top 19%🇵🇭#51 of 208
- #201Order Management1,128 freelancers · 🇵🇭 #114Top 18%🇵🇭#114 of 562
- #361Order Fulfillment1,928 freelancers · 🇵🇭 #270Top 19%🇵🇭#270 of 1,262
- #457Appointment Scheduling3,126 freelancers · 🇵🇭 #211Top 15%🇵🇭#211 of 1,416
- #529Order Processing2,648 freelancers · 🇵🇭 #377Top 20%🇵🇭#377 of 1,622
- #1,432Sales9,827 freelancers · 🇵🇭 #582Top 15%🇵🇭#582 of 3,672