Joane Stephanie L.

Talent Acquisition | Trust & Safety | AI-Powered Digital Marketing

I’m a versatile Talent Acquisition and Operations Specialist with experience in end-to-end recruitment, RPO, ATS/candidate pipeline management, Trust & Safety, data annotation, AI workflows, virtual assistance, and digital marketing. I combine strong analytical judgment, attention to detail, clear communication, and the ability to manage high-volume work while meeting quality and deadline requirements. 👩‍💼 TALENT ACQUISITION & RECRUITMENT My strongest foundation is Talent Acquisition and recruitment operations, supporting customer service and corporate hiring from sourcing through onboarding. In an RPO environment supporting U.S.-based Sitel accounts, I coordinated with onsite recruitment teams, HR, Operations, and hiring stakeholders while managing multiple requisitions and candidate pools through an ATS. I maintained accurate records, updated candidate stages, monitored pipeline movement, and ensured candidates progressed efficiently. I managed recruitment activities including application screening, assessments, interviews, offers, background checks, pre-employment screening, and onboarding. I monitored pipelines and followed up proactively to help meet hiring targets, fill rates, staffing requirements, and hiring-manager deadlines. Key skills: • End-to-end Recruitment • Talent Acquisition • RPO • ATS Management • Candidate Sourcing & Screening • Multiple Requisitions • Pipeline Management • Interviews & Assessments • Hiring Manager Coordination • Offer Management • Background & Pre-employment Screening • Onboarding • Recruitment Reporting • Candidate Engagement & Experience 🛡️ TRUST & SAFETY | DATA | AI I have 6+ years of Trust & Safety experience at Upwork, handling account reviews, risk assessments, policy enforcement, dispute investigations, and complex case decisions. I consistently maintained a 94%+ monthly QA score while resolving 350+ cases per week, balancing accuracy, productivity, efficiency, compliance, and customer experience. My experience also includes data annotation and AI data evaluation—reviewing collected and AI-generated data, classifying and labeling information, identifying errors and inconsistencies, evaluating results, and applying corrections based on established policies and guidelines. Key skills: • Data Annotation & Labeling • Data Classification • AI Data Evaluation • Data Quality & Validation • Error Detection • Quality Assurance • Trust & Safety • Content Moderation • Risk Assessment • Policy & Guideline Application • Case Review • Decision-Making • Documentation • Investigation • Escalation Management 🤖 AI-POWERED DIGITAL MARKETING I also have hands-on experience in AI-powered digital content and marketing, managing Facebook and Instagram content for Ramen District MNLA. I create social media posts, promotional graphics, captions, short-form videos, animations, and ad creatives, while using AI to accelerate creative development and content production. Tools: ChatGPT • Gemini • Leonardo AI • Kling • Hedra • ElevenLabs • Canva • CapCut • Filmora Key skills: • Social Media Management • Content Creation • AI Prompting • AI-Assisted Content Production • Video Editing • Graphic Design • Marketing Copy • Content Planning • Audience Engagement • Facebook/Instagram Ads 💻 ADDITIONAL EXPERIENCE My background also includes virtual assistance, bookkeeping support, technical support, customer service, and administrative operations. I’m comfortable working independently, managing multiple priorities, maintaining records, handling communications, following structured processes, and learning new tools quickly. 🎓 EDUCATION & TRAINING Bachelor of Science in Nursing Postgraduate Education – Industrial & Organizational Psychology Professional development includes Harnessing AI in the Recruiting Lifecycle and What Is Generative AI. ⭐ WHAT I BRING Talent Acquisition → Trust & Safety → Data & AI → Digital Marketing I bring a unique combination of people, process, data, and technology skills. Whether you need help sourcing candidates, managing ATS pipelines, coordinating recruitment, reviewing and annotating data, evaluating AI outputs, conducting Trust & Safety reviews, supporting operations, or creating AI-powered content, I bring a detail-oriented, organized, adaptable, and results-driven approach. I’m comfortable working with high-volume workloads, quality standards, detailed guidelines, productivity targets, and deadlines while maintaining accuracy and professionalism. Let’s work together to build efficient workflows, stronger teams, safer platforms, and better digital experiences.