Heather B.

The art of conversation is dead, and unfortunately, this affects all aspects of business. Clients and customers want to feel heard, understood and know they are talking to a real HUMAN. I'm Heather, a people-focused professional with experience across account management, customer service, operations, VA and healthcare. I'm a natural communicator, an empathetic problem solver and someone who isn't afraid to handle the difficult conversations when they arise. Currently I have 20hrs a week available, flexible schedule and working availability. Whether you need someone to strengthen your customer service team, manage and nurture client relationships, support your day-to-day operations or provide reliable virtual assistance, then I am the woman you've been looking for! I uphold high communication standards with clients and will be there for you and your network of people as a reliable, honest and straight up person. No questions, no doubts, just confidence that Heather can and will handle this. = My experience = - Current- Appointment setter and client coordinator for a marketing company selling and nurturing private healthcare consultations and treatments. I currently have a over a 60% conversation rate for follow up sessions (freelance part time position) *Previous* - 2 years Key Account Management for a landscaping and groundwork company. Managing a small team, clients and medium assistance with operations. Based in the UK. -2 year online customer service and operations experience working for an E-commerce start up company based in Australia. - 8+ years experience in the healthcare industry working in the fast pace A&E department in a NHS hospital. I have brilliant people skills and knowledge on how to diffuse difficult or unhappy clients or customers. Exceptional customer service is a priority. I have a great attitude towards learning new skills and I am not afraid to seek guidance or ask for help. I am very self motivated and enjoy completing tasks to the best of my ability. - ABOUT ME- I was born and raised in Birmingham, UK. Currently working towards a relocation to Scotland after almost a decade living in Botswana (the ultimate African dream!) 8+ years working in the healthcare industry which has given me a great love of people. Outdoor enthusiast, safari lover, avid gardener and plant mom Training to run a marathon (one day!) Enjoy reading and listening to podcasts in my free time. Not quite sure what kind of support you need yet? That's absolutely fine! I'm always happy to have a conversation, learn more about your business and explore how I might be able to help. Chat soon, Heather