Jeremy F.

I'm an experienced freelance Quality Specialist with over a decade of experience in Business Processing Outsource, mainly under: Customer Success, Customer Engagement, Customer Experience, Business Operations, Client Relations, Business Development, Start-Up Specialty, Process Development, Process Design and Business Process Integration etc... With a career that mainly revolves around business processing. I'm the plug for the work. I also specializes in other fields such as: Voice-Over/Voice Acting, Video Editing, Photo Editing, Data Processing, Data Mining, Data Management. Throughout my career as a Quality Specialist, I've managed to over 20 different accounts in different line-of-businesses. Managed over 500+ employees from different accounts and was in-charge of performing roles that is not limited to: Data Mining, Performance Management, Customer Loyalty, Data Analysis, Customer Feedback, Customer Satisfaction Ratings from gauges such as: Loyalty and NPS to CES and LTR ratings with an addition of FCR. I've managed to deliver great results with experience of limited budgets. Making the most out of every penny possible. Squeezing all ounce of data that can be extracted from all sorts of medium to develop proper business strategies and action items that can be implemented. Made sure that all data are valid to make proper business directions. [Services] Data Processing - Six Sigma formatted deep dives Policy Processing Procedure Expert Business Root-Cause Analyst - Identifying workflow problems and apply best fitting results based on data available Brand Development Logistical Knowledge - Brokerage Layouts - Low Fidelity UI/UX Design Presentation /Pitch Decks / WBRs [Programs] Salesforce SMC HDFS IRIS Adobe Photoshop Adobe Premier Pro Adobe After Effects ShotCut Opus - GetMunch Filmora Microsoft Office 360 - Overall FL Studio Bandlab Spotify SoundCloud Youtube Google Office - Google Docs - Spreadsheets - Google Drive - Slides - Calendar I pay attention to the quality of every work and deliver the best possible result for any problem presented. If you're looking for an overall guy you can trust to get the job done. I'm him.