Pedro R.
Customer Support Specialist | SaaS | Email, Chat & Technical Support
20+ years in customer support and CX, from frontline troubleshooting to running large-scale support operations for SaaS, e-commerce, and service brands. 🏆 Top Rated Plus | 100% Job Success | 4,700+ Upwork Hours ⭐⭐⭐⭐⭐ "Simply put, Pedro is the reason you join Upwork. A professional person with a great attitude who is willing to learn." — Operations Director, Rowcal Support Channels: Email, Chat & Phone Support · Customer Escalations · Account, Billing & Subscription Support Systems & Ops: CRM & Ticket Management · SOP & Knowledge Base Creation · Team Leadership & CX Operations Technical: API & Postman Troubleshooting · Email/Domain Deliverability · Shopify & E-commerce Support Tools: Zendesk, Gorgias, Intercom, Kustomer, Salesforce, Shopify, Postman, Jira, Asana, Zapier, Slack, Teams, Instantly.ai Fluent in English and Spanish, with deep experience supporting U.S.-based customers and distributed remote teams. Looking for someone who can own customer issues end to end, not just answer tickets, but actually fix the problem? Send me a message and let's talk.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $6.6k
Billed in all: $61,631$62k
$3.3k in the last 6 months
Across 9 contracts
Earnings, last 30 days
Skill rankings: Top 11% in Microsoft Office
Ranked by MRR among everyone on Upwork with the skill.
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- #1,243Ecommerce8,441 freelancers · 🇩🇴 #9Top 15%🇩🇴#9 of 45
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