Jessa B.

Customer Service Expert

Customer Service Professional with over 9 years of experience assisting U.S. and Australian clients across a range of industries. Trained in high-volume contact centers in the Philippines, with 6 years as a Customer Service Consultant and 3 years as a Complaints Coordinator. Skilled in managing billing issues, complaint resolution, and end-to-end support for both residential and small business customers. For the past 10 years, I have successfully transitioned into online freelancing, continuing to provide top-notch customer service through email and live chat. My current role involves handling complaints, order processing, tracking, product inquiries, refunds, and pre- and post-sales support. Known for a detail-oriented approach, strong communication skills, and a commitment to delivering excellent customer experiences.