Joanne Jane T.

I bring 15 years of customer service experience with top-tier companies like JP Morgan Chase & Co. and Thomson Reuters, delivering exceptional communication, problem-solving, and client support. In addition, I have experience in Property Management and Short-Term Rental Support, assisting hosts and property managers with guest messaging, reservation coordination, reviewing and responding to post-stay reviews, scheduling cleaners and maintenance teams, and monitoring CCTV to ensure smooth and secure operations. I’m experienced with Airbnb, Booking.com, VRBO, and multiple PMS systems. I also have experience in customer onboarding, helping clients get started with the app, setting up, educating them with the services efficiently and ensuring a smooth, positive experience from day one. Additionally, I offer years of accounting expertise (payroll and general accounting), providing accurate administrative and operational support. Reliable, organized, and adaptable, I support businesses in streamlining operations, maintaining excellent guest experiences, and ensuring accurate administrative processes.