Jodi-Ann M.

Customer Service Operations Manager

I am a young, vibrant female who has over 10 years of experience in the Customer Service field, with 3 out of that 10 in a Supervisor role. I have acquired knowledge in Quality Assurance, Customer Experience, Team Management/Leadership and successfully taught Customer Service agents how to maneuver various systems and processes needed to deliver effective and clear communication to both internal and external customers, sharpened my problem solving, leadership and training skills. I have always been the person to tackle the “Elephant in the room” spot on. I like to resolve personal issues before it escalates into something else and that is the same attitude I bring to my job as a Customer Service Supervisor.