Syed Saad H.

A level-headed, calm, and unflappable individual, able to carry out any IT/Network/Infrastructure support professionally and effectively. I have a long record of accomplishment of increasing customer loyalty and retention, through having an in-depth understanding of the tasks, responsibilities and skills involved. I have excellent communication and organization skills and a proven ability to solve technical problems. With a broad range of computer and system proficiencies, my solid technical aptitude as well as my strong analytical abilities position me ready to thrive in this challenging role. With a strong focus on ensuring optimal user service and support, I excel at resolving technical problems, troubleshooting network connectivity issues, and maintaining computer equipment. Highlights of my background and qualifications include the following: • Troubleshooting PCs, laptops, tablets, and mobile devices on a day-to-day basis to identify and swiftly resolve software/hardware issues and mitigate downtime. • Imaging/configuring, deploying, testing, maintaining, and fully supporting computer workstations and peripherals, laptops, printers, smartphones, and A/V equipment. • Instrumental in migrating 2,000+ users from Microsoft Exchange 2003 to Microsoft Office365 environment, providing technical support and issue resolution via multiple remote assistance platforms. • Creating and deleting user accounts, setting and changing passwords, and using Remote Desktop to connect into external servers. • Keen aptitude for technology programs and solutions; proficient in a variety of software applications including Microsoft Office Suite and SQL. With my experience in comprehensive IT and user support, I am confident that I could quickly exceed your expectations for this role. Technical Expertise • Helpdesk activities (Azure AD, Active Directory, MS Exchange) • Share Point Online, OneDrive, MS Teams, Zoom Management. • MS Office 365 Management, Administration and Support. • Google Workplace Management and Administration. • Google and Microsoft Email Migrations. • PowerShell Scripting and Automation. • End Point Applications (Manage Engine – Desktop Central, JAMF, MS Intune) • Windows and Mac OS Support. • Firewalls (Meraki, Unify)