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Felicia S.
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Felicia S.

Customer Operations Leader | Process Improvement | HealthTech | AI

Operations-focused customer success professional with experience in enterprise HealthTech and Al SaaS. I specialize in support operations, process improvement, billing operations, workflow optimization, and team leadership. Whether I'm improving processes, leading support teams, or partnering with founders, my goal is simple: build scalable operations that create exceptional customer experiences.

🇺🇸Hamilton, United States$40/hr100% JSS5.00 (2)Since Apr 2016
GlobeUpwork

Earnings and projects

MRR
$4.3k

Last 6 months ÷ 6

World#6,929 / 412k
🇺🇸Country#2,194 / 62.1k
Revenue, last 30 days
$3.2k

Last 6 months: $26k

World#11,384 / 412k
🇺🇸Country#2,941 / 62.1k
Total earnings
$91k

Billed in all: $96k

World#43,396 / 412k
🇺🇸Country#8,677 / 62.1k
Per project
$15k

$6.5k in the last 6 months

World#9,068 / 412k
🇺🇸Country#1,583 / 62.1k
Projects, last 6 months
4
0% fixed100% hourly
World#51,813 / 412k
🇺🇸Country#7,181 / 62.1k
Projects in all
6

Across 10 contracts

0% fixed100% hourly
World#250,290 / 412k
🇺🇸Country#35,789 / 62.1k

Earnings, last 30 days

$95.8k+$3.2k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$92k$94k$96kOct 8Oct 23Nov 7

Skill rankings: #1 in 1 skill of 21

Rarest: top 0.42% in Data Entry, of 53,630. Ranked by MRR among everyone on Upwork with the skill.

  1. 1Amazon Workspace Administration31 freelancers · 🇺🇸 #1Top 3%
  2. #15Microsoft Outlook1,954 freelancers · 🇺🇸 #8Top 0.77%
  3. #16Freshdesk1,321 freelancers · 🇺🇸 #4Top 1%
  4. #19Microsoft Teams1,293 freelancers · 🇺🇸 #11Top 1%
  5. #21Atlassian Confluence604 freelancers · 🇺🇸 #10Top 3%
  6. #45Google Docs8,007 freelancers · 🇺🇸 #17Top 0.56%
  7. #45Asana3,013 freelancers · 🇺🇸 #20Top 1%
  8. #57Google Workspace6,041 freelancers · 🇺🇸 #24Top 0.94%