Rochelle M.

Medical Virtual Assistant | Administrative Assistant

I am a highly reliable, accountable, and detail-oriented Medical Billing & RCM professional with over 10 years of experience supporting the U.S. healthcare industry. I take pride in delivering accurate, timely, and consistent results and understand that when working remotely, trust and dependability are just as important as technical expertise. I can provide your healthcare organization with accurate, efficient, and dependable end-to-end Medical Billing and Revenue Cycle Management (RCM) support, including: 📋 Claims Creation & Submission – Accurate preparation and submission of professional and hospital claims. 🔎 Insurance Verification – Verify patient eligibility, benefits, coverage details, and payer requirements. 📝 Prior Authorization – Initiate, process, and follow up on authorization requests while coordinating required documentation and medical records. 💳 Payment Posting – Accurately post insurance and patient payments, adjustments, and write-offs based on EOBs/ERAs. 🚫 Denial Management & Follow-Up – Identify denial reasons, correct claim issues, submit appeals or corrected claims, and follow up with payers. 📄 EOB/ERA Review – Carefully review EOBs and ERAs to identify payments, adjustments, denials, and discrepancies. 📊 Accounts Receivable (AR) Management – Monitor outstanding balances, follow up on unpaid claims, and work aging reports to support timely reimbursement. 🗂️ Patient Records & Documentation – Maintain accurate patient information, medical records, billing documentation, and account updates. 💻 EMR/EHR Support – Efficiently manage and update patient and billing information within electronic medical record systems. 🤝 Reliable Remote Support – Work independently with minimal supervision while maintaining accuracy, clear communication and consistent turnaround times.