Melissa A.

Customer Service

I finished the degree in Bachelor of Mass Communication at Silliman University. I had the opportunity to work as a Customer Service representative for five years. I belonged to the group of managers who provide resolution to technical and billing issues of the customers. I have also experienced working with a US based men’s apparel company for more than one year. My tasks include answering customer’s emails asking about their monthly orders, process exchange requests and cancellation of subscriptions. I have experienced with Zendesk, Intercom and Excel.