Jad T.

🇨🇦 Canadian Citizen - Native English ⭐️⭐️⭐️⭐️ Certified Salesforce Administrator & Business Analyst Core Salesforce Competencies 👉 Full-Cycle Delivery (Admin + Business Analyst) 👉 Requirements Gathering & Discovery 👉 Declarative Configuration (Objects, Fields, Page Layouts) 👉 Process Automation (Flows, Validation Rules) 👉 Data Management, Imports & Cleanup 👉 Stakeholder Alignment & Consultative BA 👉 User Training & Adoption 👉 Documentation & Salesforce Best Practices What I Deliver in Team Environments 👉 Clean requirements-to-build handoff and clear solution ownership 👉 Business & technical alignment between stakeholders and the build 👉 Org setup, objects, pipeline stages & record-level configuration 👉 Process documentation & solution design 👉 Flow automation, validation rules & data integrity 👉 User adoption, hands-on training & ongoing support EXPERIENCE ✅ Ran my own business for 14 years and owned every process end-to-end, then moved into Salesforce — now 2 years of hands-on Admin and BA delivery (Jun 2024 – present). ✅ Experience running discovery to translate vague business needs into clear, documented requirements the build can actually be scoped against. ✅ Configure Salesforce declaratively — objects, fields, page layouts, record types, flows, validation rules — and keep the org clean and maintainable rather than patched together. ✅ Comfortable owning the full delivery loop: gather requirements, build, document, then train the people who have to use it day to day. ✅ Have run hundreds of discovery and stakeholder calls over the years — getting people to tell you what they actually need is something I'm very comfortable with and enjoy. ✅ 14 years as a professional trainer (live Zoom and YouTube) means user adoption and training aren't an afterthought for me — they're a strength. I can simplify a complex system so a team will actually use it. ✅ Strong on data: imports, cleanup, dedupe, and keeping reporting trustworthy. The numbers never lie. ✅ Since I ran my business for so many years, I'm well organized, reliable and process-oriented — I document what I build and hand it off clean. ✅ Growth Mindset: passionate about mastering the platform. A lifelong learner, always humble, ready to learn from senior consultants and architects. (Currently deepening my Flow and reporting/analytics skill set.) ✅ Team player. Learn from others. Respect other perspectives. No entitlement — I believe we EARN our spot at the table. ⭐️⭐️STRENGTHS⭐️⭐️ Delivery & Outcomes Focus on shipping working, documented solutions that solve the actual business problem — never losing sight of what the client needs the org to do. Platform Knowledge Always make sure I know the org and the requirements inside and out, so I can recommend the right declarative solution instead of over-engineering. Proactive Problem-Solving Eager to dig into messy requirements and untangle them. Lean into the hard configuration and data problems with an enthusiasm that doesn't fade when things get tricky. Requirements & Documentation Keep detailed records — user stories, process maps, build notes — so nothing gets lost between discovery and delivery. Follow Salesforce Best Practices Build to proven, supportable patterns; always looking to emulate strong architecture and avoid the shortcuts that create technical debt later. ⭐️⭐️ACHIEVEMENTS⭐️⭐️ Built a YouTube Channel to 69K Subscribers Generated 14 million views and 85K+ inbound leads — 100% organic. Proof I can explain complex things simply, which is exactly what user training and adoption demand. Former Wingsuit Pilot Jumped out of a plane over 200 times. I face my fears and go after what I want. Filmed Over 1000 YouTube Videos Developed superior communication & presentation skills from 14 years on camera as the face and brand of the business — directly transferable to client-facing discovery and training. EDUCATION Salesforce Certified Administrator Hotel Management Diploma — César Ritz Colleges, Switzerland