Aroussa M.

Hi, I’m a reliable Customer Support Specialist and Virtual Assistant who helps businesses manage customer communication, appointments, order updates, and daily administrative tasks with professionalism and attention to detail. I can support your business with email support, live chat, appointment setting, CRM updates, Shopify store management, data entry, and general virtual assistance. I focus on clear communication, fast response times, organized work, and a positive customer experience. What I can help you with: • Customer support through Email, Live Chat, and Calls • Appointment setting and calendar coordination • Shopify order processing, order updates, and customer handling • CRM management using tools like GoHighLevel and HubSpot • Support desk tools such as Zendesk, Freshdesk, and Intercom • Data entry, Google Sheets, Excel, and admin tasks • Basic Canva designs and document formatting • Daily operations support for small businesses and eCommerce stores I am comfortable following SOPs, learning new tools quickly, and working independently. I understand the importance of being responsive, accurate, and professional when dealing with customers and business operations. My goal is to make your work easier by handling routine tasks carefully, communicating clearly, and helping your customers feel supported. I am available for both short-term and long-term projects, and I’m ready to start with a professional, affordable, and dependable service.