Elaine M.

Customer Support and SDR specialist experienced in email, chat, CRM management, and lead follow-ups that support growth and retention. I help growing businesses improve customer experience and drive revenue by providing reliable customer support and sales development assistance. I’ve worked in fast-paced environments where response time, clear communication, and accurate CRM management directly affect conversions and retention. On the customer support side, I handle email and chat inquiries, resolve issues efficiently, and ensure customers receive a smooth, professional experience. As an SDR, I support lead follow-ups, qualification, and pipeline organization so sales teams can stay focused on closing. I’m proactive, detail-oriented, and comfortable working independently. I focus on consistency, ownership, and clear communication—qualities clients value when building long-term partnerships. How I add value: • Email & chat customer support • CRM management (Salesforce, HubSpot, Zendesk, ServiceTitan) • Lead follow-ups & SDR support • Objection handling & customer retention • Accurate notes, reporting, and workflow support If you’re looking for dependable support that improves both customer experience and sales efficiency, I’d be glad to connect.