Zerra Mie B.

Project Manager | Service Delivery | CRM Management|JIRA|Stampli|Asana

Highly personable Project Manager Professional with 19 years of experience in Project Management, BPO/ITO operations, Customer Service, within the BPO industry, broadband ADSL, real estate, telecommunications and ITO industry. • Exceeded organizational expectations by leading several initiatives locally and regionally. Not only delivers quality work, but also attain goals in line with leader attributes and behaviors. • Assumes flexibility to expanded roles as business requires. • Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, Microsoft Visio, Microsoft Project and Microsoft Outlook®). • Collaboration with people with different levels of expertise to maintain and support specific projects. • Expertise in resolving escalated customer service issues. • Secured numerous company achievement awards for delivery of exceptional customer service.