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Katherine Andreina H.
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Katherine Andreina H.

Bilingual Customer Service Agent

💼 Experience: Over 8 years of experience in customer support roles across multiple companies, building strong interpersonal abilities, gaining a deep insight into customer needs, and consistently delivering top-quality service. 🎓 Education: Bachelor’s degree in English and TEFL certified, enhancing communication abilities. 🗣️ Languages: Native Spanish speaker with bilingual proficiency to connect with diverse clients and colleagues. 🤝 Professional Approach: Dedicated to professionalism, integrity, and enthusiasm in representing the company. 🚀 Goal Alignment: Confident skills and experience align with your team’s objectives, eager to contribute to company success.

🇨🇴Cucuta, Colombia$10/hr100% JSS4.99 (23)Since May 2016
GlobeUpwork

Earnings and projects

MRR
$1.6k

Last 6 months ÷ 6

World#29,529 / 412k
🇨🇴Country#389 / 4,578
Revenue, last 30 days
$1.5k

Last 6 months: $9.7k

World#28,510 / 412k
🇨🇴Country#405 / 4,578
Total earnings
$82k

Billed in all: $84k

World#48,761 / 412k
🇨🇴Country#362 / 4,578
Per project
$2k

$9.7k in the last 6 months

World#75,944 / 412k
🇨🇴Country#883 / 4,578
Projects, last 6 months
1
0% fixed100% hourly
World#128,092 / 412k
🇨🇴Country#1,261 / 4,578
Projects in all
40

Across 67 contracts

9% fixed91% hourly
World#75,668 / 412k
🇨🇴Country#336 / 4,578

Earnings, last 30 days

$84.1k+$1.5k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$82k$83k$84k$85kOct 8Oct 23Nov 7

Skill rankings: Top 5% in English

Ranked by MRR among everyone on Upwork with the skill.

  1. #50Email Etiquette439 freelancers · 🇨🇴 #2Top 11%
  2. #171Customer Care2,153 freelancers · 🇨🇴 #6Top 8%
  3. #193English to Spanish Translation2,468 freelancers · 🇨🇴 #11Top 8%
  4. #210Spanish3,288 freelancers · 🇨🇴 #16Top 6%
  5. #284Customer Retention2,511 freelancers · 🇨🇴 #3Top 11%
  6. #312Customer Experience2,788 freelancers · 🇨🇴 #9Top 11%
  7. #569Phone Support5,089 freelancers · 🇨🇴 #6Top 11%
  8. #798English17,148 freelancers · 🇨🇴 #20Top 5%