Katherine Andreina H.
Bilingual Customer Service Agent
💼 Experience: Over 8 years of experience in customer support roles across multiple companies, building strong interpersonal abilities, gaining a deep insight into customer needs, and consistently delivering top-quality service. 🎓 Education: Bachelor’s degree in English and TEFL certified, enhancing communication abilities. 🗣️ Languages: Native Spanish speaker with bilingual proficiency to connect with diverse clients and colleagues. 🤝 Professional Approach: Dedicated to professionalism, integrity, and enthusiasm in representing the company. 🚀 Goal Alignment: Confident skills and experience align with your team’s objectives, eager to contribute to company success.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $9.7k
Billed in all: $84,074$84k
$9.7k in the last 6 months
Across 67 contracts
Earnings, last 30 days
Skill rankings: Top 5% in English
Ranked by MRR among everyone on Upwork with the skill.
- #50Email Etiquette439 freelancers · 🇨🇴 #2Top 11%🇨🇴#2 of 4
- #171Customer Care2,153 freelancers · 🇨🇴 #6Top 8%🇨🇴#6 of 68
- #193English to Spanish Translation2,468 freelancers · 🇨🇴 #11Top 8%🇨🇴#11 of 199
- #210Spanish3,288 freelancers · 🇨🇴 #16Top 6%🇨🇴#16 of 432
- #284Customer Retention2,511 freelancers · 🇨🇴 #3Top 11%🇨🇴#3 of 39
- #312Customer Experience2,788 freelancers · 🇨🇴 #9Top 11%🇨🇴#9 of 68
- #569Phone Support5,089 freelancers · 🇨🇴 #6Top 11%🇨🇴#6 of 84
- #798English17,148 freelancers · 🇨🇴 #20Top 5%🇨🇴#20 of 353