Michelle B.

Client Success & Operations Manager | Customer Support Team Lead | VA

Hi, I’m Michelle — a Customer Support & Operations Professional with 16+ years of experience working with U.S. and international teams. I started my career in frontline support, grew into Team Lead, and eventually into Assistant Manager, where I led teams of 15–21 remote agents across multiple business lines. I’ve handled customer support, outbound sales, B2B outreach, QA, performance coaching, SOP creation, and training — so I understand how to manage both the work and the people behind it. What I Bring to Your Business: ✅ Clear, professional communication (voice, chat, & email) ✅ Leadership experience managing remote VAs and support teams ✅ Quality assurance & performance improvement coaching ✅ CRM & workflow organization (Salesforce, HubSpot, and similar tools) ✅ SOP, process documentation, playbooks & onboarding support ✅ Customer support across healthcare, e-commerce, telecom, and real estate campaigns I don’t just “answer inquiries.” I improve systems, create structure, and ensure things run smoothly so you can focus on growth. Work Style You Can Expect: Proactive — I don’t wait to be told twice. Organized — I keep data, tasks, and communication clean and tracked. Reliable — If I commit to something, I deliver it well and on time. Warm + Professional communication tone. Outside of work, I love horseback riding, exploring the Philippines, and discovering new cafés — I bring that same curiosity and joy into the work I do. If you’re looking for someone who can take ownership, support your operations, and represent your brand well, let’s connect. I’d love to support your team.