Mary Sheryl C.

Technical Customer Support | IT & Technical Services | VA Operations

I’m a Customer and Technical Support professional with 6+ years of experience helping customers resolve service, product, and technical concerns. My background is primarily in telecommunications and customer support, where I developed strong troubleshooting, communication, problem-solving, and customer service skills across different support channels. I also have experience as a Technical Specialist and IT Technical Director, giving me additional exposure to IT systems, technical operations, and technology-driven environments. I’m now looking to take my technical support experience further by working with technology-based products, SaaS platforms, applications, and IT services where I can continue helping customers while developing my technical skills. I’m comfortable supporting customers through phone, email, chat, tickets, and other digital channels, troubleshooting issues, documenting cases, escalating complex concerns, and learning new systems and technologies quickly. My goal is simple: provide excellent customer support while continuously growing my technical expertise and becoming a stronger IT professional.