Viktor G.

Experienced Virtual Assistant with a Bachelor of Science in Information Technology (2009-2013) and a diverse skill set in e-commerce and administrative support. Proficient in order management using platforms like Shopify, WooCommerce, and BigCommerce. Adept at providing exceptional customer service through FreshDesk and ShipStation, including support via phone, chat, and email. Expertise in SEO link building, lead web research, data entry, and detailed reporting using various office applications. Certified in Microsoft Excel VBA, with strong skills in data management, cloud services, and website maintenance. Experienced in e-commerce order processing, product listing creation, and management. Proven ability in sales management, import/export operations, logistics management, and account management. Strong organizational and problem-solving skills, with a background in customer analysis, accounting, and payroll taxes. Dedicated to optimizing operational efficiency and enhancing customer satisfaction. Key skills include: E-commerce Customer Service Order Management SEO Link Building Lead Web Research Data Entry and Reporting Microsoft Excel VBA Data Management and Administration Cloud Services and Website Maintenance Sales Management Import/Export Operations Logistics Management Account Management Customer Analysis Accounting and Payroll Taxes Entrepreneurship CRM Management Enthusiastic about leveraging a diverse skill set to drive success in e-commerce and administrative operations.