Pearl P.

🔎 I help businesses find software issues, troubleshoot problems, and give users the support they need to keep moving. I'm an ISTQB Certified Software Tester and Technical Support professional with hands-on experience supporting SaaS users, testing web applications, troubleshooting issues, reproducing bugs, and communicating technical problems clearly to both customers and development teams. My background combines QA and customer-facing technical support — which means I'm comfortable both finding problems before customers encounter them and investigating them when users report something isn't working. 🔍 QA & Software Testing • Manual Functional Testing • Regression, Smoke & Exploratory Testing • Web, SaaS & E-commerce Testing • Test Cases & Test Scenarios • Bug Reporting & Defect Tracking • Cross-Browser & Responsive Testing • API Testing with Postman • Jira • Basic Playwright Automation with JavaScript 💬 Technical & Product Support • SaaS & Web Application Support • Technical Troubleshooting • Email, Chat & Ticket Support • Bug Reproduction & Investigation • Ticket Management & Escalation • Customer Onboarding & 1:1 Guidance • Knowledge Base & Help Documentation • User Issue Investigation • QA & Release Support In my Customer Success experience, I handled 25–45 support requests per day across email, chat and phone while helping users navigate SaaS platforms, troubleshooting issues, testing new functionality, documenting problems and escalating technical issues when necessary. I've also performed hands-on QA testing of WordPress/WooCommerce functionality, including product configuration, cart and checkout workflows, and communicated defects directly with developers. When a user reports a problem, I don't just pass it along. I investigate the issue, try to reproduce it, document what happened, and provide the technical team with clear information to help move the issue toward resolution. 100% Upwork Job Success | 500+ hours worked | $6K+ earned | ISTQB Certified Whether you need someone to test your software before release or support your users after release, send me an invite and tell me what you need help with.