Harris Matthew G.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

I am a Bachelor's degree holder of the course Information Technology. I had my training at a BPO company, Manulife Financial, here in the Philippines. I recently worked as a Chargeback Fraud Analyst for a company based in the U.S. (7 years) My key qualifications include: -Fraud Support (Billing & Disputes): One of my main tasks was to handle disputed transactions on a daily basis and correspond with customers via email, reviewing & investigating cases in order to resolve any transaction issues and fraud concerns. We managed all credit/debit card disputes through tools such as Braintree, Paypal Resolution Centers, and AMEX (Merchant account) --all kept on record to organize and update daily via Google Sheets. -Extensive Fraud Analysis Experience: Over the course of my career, I have handled a wide range of fraud cases, including identity theft, account takeovers, and payment fraud, utilizing various tools and techniques to identify and prevent fraudulent activities effectively. -Customer-Centric Approach: I prioritize delivering exceptional customer support and service, ensuring that genuine customers' needs are met while efficiently addressing their concerns related to fraud incidents. -Data-Driven Decision Making: I have a proven track record of leveraging data analytics and trending techniques to identify patterns and trends associated with fraudulent activities, contributing to the enhancement of fraud detection strategies. -Collaborative Team Player: I thrive in team environments, collaborating seamlessly with colleagues, sharing insights, and contributing to the overall success of the team and the organization. -Adaptability and Continuous Learning: The dynamic nature of fraud necessitates staying ahead of emerging trends and technologies. I am dedicated to continuous learning and professional development to remain at the forefront of fraud prevention strategies. I am looking for a job and a healthy workplace where I could gain new experiences, and at the same time, sharing my knowledge and develop my personality as a career person while utilizing my skills. Also, to acquire the understanding of how to offer best service and to gain knowledge of daily operations and projects through online based jobs. I am loyal to my clients, always willing and eager to learn, and adaptive when it comes to daily tasks. Outside work, I try to make the best of my time spending it outdoors, may it be hiking or surfing and also, exploring my creative side through playing and listening to a lot of good music to keep a work-life balance.