Faith L.

Hi, I’m Faith. I help businesses stay organized, support their customers, and make sure email campaigns and day-to-day operations run smoothly and on time. I bring 10+ years of experience in customer support, back office operations, and email marketing support across telecom, e-commerce, and B2B accounts. I’m reliable, detail-oriented, and consistent, someone you can trust to handle tasks accurately without constant follow-ups. Here’s what I can help you with: • Email marketing: Build and execute email campaigns using client-provided templates, ensure accurate content placement, perform QA checks, and make sure campaigns are sent correctly and on time • Customer support: Respond to emails, chats, and calls with clear, professional communication while handling billing, orders, refunds, and account concerns • CRM management: Update customer records, manage case notes, track interactions, and keep data clean and organized • Back office operations: Process orders, refunds, replacements, account validations, and perform accurate data entry and documentation • E-commerce & telecom support: Assist with order issues, SIM activation, number porting, account changes, returns, and customer inquiries I’ve handled high-volume workloads, 40 to 50+ customer inquiries daily, while maintaining accuracy, speed, and a strong focus on customer satisfaction. If you need someone dependable who can support your customers, keep your operations organized, and accurately execute email campaigns based on your templates and instructions, I’m here to help. If it seems like a good fit, feel free to send me a message. Happy to chat and get started!