Christine A.

E-commerce Customer Support Specialist | Virtual Assistant

Hey there! 👋 If you’re seeking a reliable and experienced E-commerce and Virtual Assistant, I would be delighted to join to your team. I am a highly motivated and results-driven professional with over 8 years of experience in customer support and administrative operations. I have a solid, hands-on background in managing a variety of e-commerce platforms, including Shopify, Amazon, Magento, and Mirakl Marketplace, enabling me to efficiently handle order processing, inventory management, and shipment tracking. I am highly experienced in using ReAmaze for seamless customer communication, as well as CRM tools like Odoo, Zoho, and PipeDrive to maintain organized customer relationships and sales pipelines. I am also a trusted professional in payment and chargeback management with Klarna, Stripe, and PayPal, allowing me to handle transactions securely and resolve disputes efficiently, while maintaining a high standard of customer satisfaction. Additionally, I am knowledgeable in Asana to structure tasks, projects, and team workflows, ensuring deadlines are consistently met and processes run smoothly within the team. With a collaborative mindset and keen attention to detail, I work effectively with cross-functional teams to achieve shared goals and drive business success. I am committed to continuous learning and consistently strive to improve both customer satisfaction and overall operational efficiency. Let's connect to discuss how my skills can benefit your business. 🤝