Mary Angelie V.

Reliable E-commerce Customer Service Representative

These are the task from my previous experiences: - Chats and emails support - Helping Customers login their accounts and place their orders online - Processing orders - Calling and sending emails to prospects - Billing concerns -Order processing -Returns -Refunds -Process payments -General inquiries -Dropshipping Hi there! 👋 I'm a Customer Service Representative with 10 years of experience delivering exceptional support across diverse industries. I specialize in creating positive customer experiences, resolving inquiries swiftly, and turning challenges into opportunities for brand loyalty. What I Offer: ✅ Professional and empathetic customer interactions ✅ Expertise in [ tools like ZOHO, Ring Central, Shopify, Gladly, Genesys, EHR, Gorgias, Zendesk ✅ Efficient resolution of customer issues to improve satisfaction rates ✅ Experience in handling high-volume communication across email, chat, and phone ✅ Multitasking and prioritizing tasks in fast-paced environments Industries I’ve Worked With: E-commerce Healthcare Technology Hospitality Why Choose Me? I don’t just provide customer service, I deliver solutions and build relationships. My goal is to represent your brand with professionalism and ensure your customers feel valued and heard. Whether it’s resolving a complex issue or providing detailed product information, I’m here to help you achieve your customer satisfaction goals. Let’s work together to elevate your business’s customer experience!