Johana M.

Medical Virtual Assistant | Customer Support & Operations | RN

I’m a Registered Nurse and experienced Virtual Assistant with 10+ years of experience in customer support, healthcare administration, and business operations. My background includes supporting healthcare and medical-related businesses, medical software and data entry, insurance authorization, patient and customer communication, scheduling, account management, and administrative coordination. I’ve also worked extensively with e-commerce, SaaS, education and training providers, and online service businesses. Over the years, I’ve learned that great support goes beyond answering emails or completing a task list. It means understanding how a business operates, staying ahead of what needs attention, communicating clearly, and making sure nothing falls through the cracks. I can help with: • Medical and Healthcare Virtual Assistance • Patient, Member & Customer Support • Email and Inbox Management • Appointment Scheduling & Coordination • CRM Management & Follow-Ups • Medical Software & Data Entry • Insurance Authorization & Administrative Support • Membership & Account Management • WordPress & WooCommerce • SOPs, Documentation & Task Coordination • General Administrative & Operations Support I’m comfortable working independently, learning new systems, and taking ownership of ongoing responsibilities. I’m detail-oriented, dependable, and careful with communication, especially when working with customers, patients, and sensitive information. If you’re looking for a reliable Medical Virtual Assistant, Customer Support Specialist, or Operations Assistant who can quickly become a trusted part of your team, I’d be happy to connect.