Zikria A.

I’m an Operations Manager with experience managing eCommerce operations, customer support, business development, and remote teams for global companies and clients. I specialize in streamlining workflows, improving operational efficiency, and ensuring high-quality customer experiences across Shopify and WordPress-based businesses. I have managed 40+ Shopify stores, handled 1000+ customer support tickets with 95% accuracy, and worked with distributed teams using tools like Zendesk, Notion, Slack, Airtable, and Odoo. My experience includes store operations, team coordination, customer success, technical support, and client acquisition through Upwork and Freelancer platforms. I’ve also worked remotely with companies including Automattic, supporting users with hosting, domains, DNS, SSL, and eCommerce-related operations while maintaining high service standards. 🔹 Expertise: • Operations Management • Shopify & eCommerce Operations • Team Coordination & Workflow Management • Customer Support & Customer Success • Business Development & Upwork Bidding • WordPress, DNS, Hosting & SSL Support I focus on helping businesses improve operations, manage teams efficiently, and deliver exceptional customer experiences that support long-term growth.